# CrewLink

> Field service scheduling software that offers only the times a crew can actually reach. Feasibility is checked before a time is offered, with the drive computed from where the truck will be (the previous job) at that hour. Live in early access: online booking, an office dispatch board with live truck status, a tech phone app (on my way, arrived, done, mid-job check-in, photos, parts), customer texts, deposits, invoices with pay links, KPIs and reports, and CrewConnect, where companies and 1099 contractors see each other's open time only and send work with agreed pay terms. In build: the brain (plan-vs-actual ledger, real-road travel model, self-training simulator). For companies running 5 to 50 trucks.

## Concept pages
- [CrewLink: how it works](https://www.crewlink.ai/crewlink): booking, dispatch, tech app, texts, money, KPIs, the brain (in build).
- [CrewConnect](https://www.crewlink.ai/crewconnect): companies and 1099 contractors connected; open time only, agreed pay terms, credentials, pass-on.
- [Set up your CrewLink](https://www.crewlink.ai/#your-crewlink): enter your trucks, services and city to see how your week would run.

## Product
- [Field service scheduling](https://www.crewlink.ai/field-service-scheduling-software): Booking that knows the drive
- [Dispatch software](https://www.crewlink.ai/dispatch-software): A board that holds together
- [Technician scheduling](https://www.crewlink.ai/technician-scheduling-software): Slots a tech can reach
- [Travel-time scheduling](https://www.crewlink.ai/travel-time-scheduling): Live drive time in availability
- [Subcontractor scheduling](https://www.crewlink.ai/subcontractor-scheduling): 1099 crews and contractor gaps

## Guides
- [Arrival window math: how wide each window needs to be, and why the fourth job gets the widest](https://www.crewlink.ai/guides/arrival-window-math): Arrival window math for field service: how to size each window from job and drive variability, why later jobs need wider windows, and how to narrow them.
- [Commercial vs residential field service: how the work, money and schedule differ](https://www.crewlink.ai/guides/commercial-vs-residential-field-service): Commercial vs residential service compared: sales cycles, pricing, payment terms, SLAs and scheduling, plus how to decide which mix fits your company.
- [Field service capacity planning: how many jobs your crews can really take](https://www.crewlink.ai/guides/field-service-capacity-planning): Field service capacity planning made practical: the formula for real crew capacity, how to forecast demand, and when to hire your next technician.
- [Customer communication in field service: a touchpoint playbook](https://www.crewlink.ai/guides/field-service-customer-communication): A field service customer communication playbook: the eight touchpoints, what to say at each, how to handle delays and how to set honest arrival windows.
- [Field service inventory management: how to run truck stock that finishes jobs](https://www.crewlink.ai/guides/field-service-inventory-management): Field service inventory management, explained: how to set truck stock levels, reorder points and counts so crews finish jobs on the first visit.
- [Field service management, explained for companies running 5 to 50 trucks](https://www.crewlink.ai/guides/field-service-management): What field service management is, the nine parts every service company runs, and how 5 to 50 truck companies put the system together.
- [Field service pricing: how to price service calls from your real costs](https://www.crewlink.ai/guides/field-service-pricing): How to price service calls: build a rate from your loaded cost per billable hour, choose flat rate or T&M, set trip charges, and check discounts.
- [How to write estimates for service jobs that win work and keep margin](https://www.crewlink.ai/guides/field-service-quoting-and-estimates): How to write estimates for service jobs: a step-by-step quoting method with labor, travel, parts and margin formulas, plus how to follow up and win more.
- [Field service reporting: the weekly KPI report that actually changes decisions](https://www.crewlink.ai/guides/field-service-reporting): Field service reporting done right: which KPIs belong in a weekly report, the formula for each, and how to read them so your numbers lead to decisions.
- [The field service workflow, from first call to paid invoice](https://www.crewlink.ai/guides/field-service-workflow): The field service workflow mapped stage by stage: what each step needs, who owns it, where handoffs fail, and how to measure request-to-cash time.
- [Field technician retention: why good techs leave and how to keep them](https://www.crewlink.ai/guides/field-technician-retention): Technician retention for field service companies: what turnover costs, why techs leave, and the levers on pay, schedule and growth that keep them.
- [How to measure on-time arrival so the number tells you what to fix](https://www.crewlink.ai/guides/how-to-measure-on-time-arrival): How to measure on-time arrival for field technicians: which timestamps to use, what counts as on time, and how to split the rate so it points to a fix.
- [How to start a field service business](https://www.crewlink.ai/guides/how-to-start-a-field-service-business): How to start a field service business: choosing a trade and service area, setup, break-even math, first customers, first systems and your first hire.
- [How to manage field technicians you can't see all day](https://www.crewlink.ai/guides/managing-field-technicians): How to manage field technicians: set clear job standards, run a daily rhythm, use a fair scorecard, coach with ride-alongs and balance workload.
- [How to size a dispatch day around drive time, not around the calendar](https://www.crewlink.ai/guides/plan-a-dispatch-day-around-drive-time): How to plan a dispatch day around drive time: the formula for jobs per truck, why 10 minutes of drive can cost a whole job, and how to fill the leftover.
- [Preventive maintenance scheduling for field service companies](https://www.crewlink.ai/guides/preventive-maintenance-scheduling): How to schedule preventive maintenance visits: interval types, load-leveling math, territory clustering and how to keep PM from colliding with peak season.
- [How to scale a field service business without breaking it](https://www.crewlink.ai/guides/scaling-a-field-service-business): How to scale a field service business from 5 to 50 trucks: the stages, what breaks at each one, the hiring math and the systems to build first.
- [Service level agreements in field service: how to write SLAs you can keep](https://www.crewlink.ai/guides/service-level-agreements): SLA field service guide: the response and resolution terms to define, how to price and staff them, and how to measure compliance before it costs you.
- [Subcontract or hire: the break-even arithmetic for adding capacity](https://www.crewlink.ai/guides/subcontract-vs-hire): Subcontract vs hire for field service companies: the break-even utilization formula, how seasonality changes the answer, and what to check beyond cost.
- [Work order management for field service companies](https://www.crewlink.ai/guides/work-order-management): Work order management explained: the lifecycle, the fields that matter, priority rules, backlog math and closeout standards for field service teams.

## Industries
- [Appliance repair scheduling software for diagnose-now, fix-later work](https://www.crewlink.ai/industries/appliance-repair): Appliance repair scheduling software that places diagnostic calls and parts-dependent return visits around real drive time instead of across town.
- [Carpet cleaning scheduling software for truck-mount crews](https://www.crewlink.ai/industries/carpet-cleaning): Carpet cleaning scheduling software that sizes jobs by room count and books truck-mount crews only into slots the drive can actually reach.
- [Chimney sweep scheduling software for a season that arrives all at once](https://www.crewlink.ai/industries/chimney-sweep): Chimney sweep scheduling software for the fall rush. Book sweeps and inspections with the drive counted, and reshuffle rain days without losing the week.
- [Cleaning business scheduling software that books around the drive](https://www.crewlink.ai/industries/cleaning): Cleaning scheduling software for recurring weekly and biweekly crews. How to book homes so drive time stops eating the labor hours you sell.
- [Commercial kitchen equipment service scheduled around the restaurant's clock](https://www.crewlink.ai/industries/commercial-kitchen-equipment): Commercial kitchen equipment service scheduling software for after-hours access and downtime. Book techs into service windows they can actually reach.
- [Electrical contractor scheduling software for service calls and multi-day projects](https://www.crewlink.ai/industries/electrical): Electrical contractor scheduling software that checks drive time before booking. Fit service calls, multi-day jobs and inspections on one board.
- [Elevator service scheduling software for contract routes and entrapment calls](https://www.crewlink.ai/industries/elevator): Elevator scheduling software for contract maintenance routes and entrapment calls. See which mechanic can reach a stuck car first, and what moves.
- [EV charger installation scheduling for a job that happens in stages](https://www.crewlink.ai/industries/ev-charger-installation): EV charger installation scheduling software for the assessment, permit, install and inspection sequence. Book each stage into slots your crews can reach.
- [Fence company scheduling software for locates, post-setting and panel crews](https://www.crewlink.ai/industries/fencing): Fence company scheduling software and crew scheduling. How to sequence utility locates, post-setting and panel installs so crews never wait on a site.
- [Fire protection scheduling software for due dates, sites and drive time](https://www.crewlink.ai/industries/fire-protection): Fire protection scheduling software for inspection due dates and multi-site commercial accounts. Plan monthly capacity and book visits techs can reach.
- [Flooring installation scheduling software for measures, material and multi-day installs](https://www.crewlink.ai/industries/flooring-installation): Flooring installation scheduling software for measure visits and multi-day crew installs. How to promise start dates that account for material lead time.
- [Garage door scheduling software for a trade that runs on same-day calls](https://www.crewlink.ai/industries/garage-door): Garage door scheduling software that only offers same-day slots a tech can reach. How to book broken springs and stuck doors without wrecking the day.
- [Generator service scheduling software for calm months and storm weeks](https://www.crewlink.ai/industries/generator): Generator service scheduling software for maintenance agreements and storm surges. Spread routine visits early; dispatch outages by real arrival.
- [Gutter cleaning scheduling software for the fall rush and the spring rush](https://www.crewlink.ai/industries/gutter-cleaning): Gutter cleaning scheduling software for ladder crews. How to book fall and spring rushes by neighborhood so short jobs aren't swallowed by the drive.
- [Handyman scheduling software for jobs that never take the same time twice](https://www.crewlink.ai/industries/handyman): Handyman scheduling software for multi-task tickets and unpredictable job lengths. How to size the day and book only slots a tech can reach.
- [Home inspection scheduling software that respects the closing deadline](https://www.crewlink.ai/industries/home-inspection): Home inspection scheduling software for multi-inspector firms. Book inspections, radon and sewer add-ons and report time around real drive times.
- [HVAC scheduling software that checks the drive before it books the call](https://www.crewlink.ai/industries/hvac): HVAC scheduling software that only offers times a truck can reach. How peak season, tune-ups, no-heat calls and install days fit one board.
- [Irrigation scheduling software for spring start-ups and winterizations](https://www.crewlink.ai/industries/irrigation): Irrigation scheduling software for sprinkler companies. Book spring start-ups and fall blowouts in tight zones so short visits aren't swamped by drive.
- [Junk removal scheduling software that counts the dump run](https://www.crewlink.ai/industries/junk-removal): Junk removal scheduling software for two-person trucks. Book pickups with the mid-day dump run counted as a travel leg, so the afternoon holds.
- [Landscaping scheduling software for weekly crew routes and rain days](https://www.crewlink.ai/industries/landscaping): Landscaping scheduling software that keeps weekly mowing routes tight, fits one-off jobs around them and handles rain days without extra drive.
- [Locksmith scheduling software for lockouts and booked work](https://www.crewlink.ai/industries/locksmith): Locksmith scheduling and dispatch software for emergency lockouts. Quote an arrival time you can keep by checking where each tech will really be.
- [Medical equipment field service scheduling around hospital access windows](https://www.crewlink.ai/industries/medical-equipment): Medical equipment service scheduling software for PM cycles and hospital access windows. Book engineers into reachable slots with check-in counted.
- [Mobile auto repair scheduling software where the van is the shop](https://www.crewlink.ai/industries/mobile-auto-repair): Mobile auto repair scheduling software for mobile mechanics. How to book jobs when parts runs are travel legs and every bay is a driveway or parking lot.
- [Mobile detailing scheduling software that checks the site, the sky and the drive](https://www.crewlink.ai/industries/mobile-detailing): Mobile detailing scheduling software for rigs and small crews. How to book around water and power at the site, weather days and drive time between cars.
- [Mold remediation scheduling software for a job that has to happen in order](https://www.crewlink.ai/industries/mold-remediation): Mold remediation scheduling software for assessment, containment, removal and clearance. How to sequence each step and keep crews moving between waits.
- [Painting business scheduling software for crew-days, dry times and exterior weather](https://www.crewlink.ai/industries/painting): Painting scheduling software and crew scheduling for interior and exterior jobs. How to plan crew-days around dry times, weather and drive between sites.
- [Pest control scheduling software for recurring routes that stay tight](https://www.crewlink.ai/industries/pest-control): Pest control scheduling software that fits one-time calls and new accounts into recurring routes without adding drive. How to keep routes dense.
- [Plumbing scheduling software for a trade where nobody knows how long the job takes](https://www.crewlink.ai/industries/plumbing): Plumbing scheduling software that checks the drive before booking. How to schedule plumbers around emergencies, unknown job durations and travel.
- [Pool service scheduling software for weekly routes and repair calls](https://www.crewlink.ai/industries/pool-service): Pool service scheduling software that keeps weekly cleaning routes tight and fits repair calls and new accounts without adding drive time.
- [Pressure washing scheduling software for water, weather and after-hours routes](https://www.crewlink.ai/industries/pressure-washing): Pressure washing scheduling software for residential and commercial routes. How to book around water source, seasonal demand, weather and closing hours.
- [Property maintenance scheduling software for buildings, units and tenant windows](https://www.crewlink.ai/industries/property-maintenance): Property maintenance scheduling software for multi-unit portfolios. Batch work orders by building, respect tenant access windows and count the drive.
- [Roofing scheduling software for estimators, install crews and the weather](https://www.crewlink.ai/industries/roofing): Roofing scheduling software that books inspections and estimates around real drive time, and keeps install crews moving when weather shifts the week.
- [Security system scheduling software for installs and service calls](https://www.crewlink.ai/industries/security-systems): Security systems scheduling software for alarm and camera companies. Book multi-hour installs and short service calls without breaking either.
- [Septic scheduling software that books around the pump truck's tank](https://www.crewlink.ai/industries/septic): Septic scheduling software that counts the disposal run as a travel leg, so pump-outs, backups and inspections only get slots your truck can reach.
- [Snow removal scheduling software for storms that hit every account at once](https://www.crewlink.ai/industries/snow-removal): Snow removal scheduling software and crew scheduling for plow and salt routes. How to set priority order and route loops so every lot is cleared in time.
- [Solar O&M scheduling: service calls across every system you ever installed](https://www.crewlink.ai/industries/solar-operations-maintenance): Solar O&M scheduling software for service crews: batching monitoring alerts and warranty calls by area, same-day dispatch, and the drive math behind it.
- [Subcontractor scheduling for solar and roofing companies](https://www.crewlink.ai/industries/solar-roofing-subcontractor-scheduling): Solar and roofing subcontractor scheduling: how to see sub crews' open time, send work with agreed pay terms, and plan crew-days without double-booking.
- [Solar installation scheduling software for surveys, crews and inspections](https://www.crewlink.ai/industries/solar): Solar installation scheduling software that books site surveys and install crews around real drive time. Sequencing, multi-day installs and crew math.
- [Tree service scheduling software for estimates, crews and equipment](https://www.crewlink.ai/industries/tree-service): Tree service scheduling software for estimate routes and crew production days. Plan bucket trucks, chippers and weather without wasted drive.
- [Water damage restoration scheduling software for the emergency and the days after it](https://www.crewlink.ai/industries/water-damage-restoration): Water damage restoration scheduling software for emergency response and daily moisture checks. How to keep monitoring visits from crowding out new losses.
- [Water treatment scheduling software for salt, filter and repair routes](https://www.crewlink.ai/industries/water-treatment): Water treatment scheduling software for recurring salt and filter routes. Fit repairs and installs into route days without adding cross-town drives.
- [Window cleaning scheduling software for storefront routes and homes](https://www.crewlink.ai/industries/window-cleaning): Window cleaning scheduling software for storefront routes, residential jobs and weather days. Book only slots your crews can reach after a rain-out.

## Comparisons
- [How to choose field service management software in 2026, by the kind of company you run](https://www.crewlink.ai/compare/best-field-service-management-software): Best field service management software for 2026, grouped by fit: all-in-one trade suites, enterprise platforms and route tools, cited from vendor sites.
- [Choosing field service scheduling software in 2026, by how each tool handles the drive](https://www.crewlink.ai/compare/best-field-service-scheduling-software): Best field service scheduling software for 2026: how 20 products handle travel time, grouped by fit, with each claim cited from the vendor's own site.
- [CrewLink vs AccuLynx, compared on crews, subs and the drive](https://www.crewlink.ai/compare/crewlink-vs-acculynx): CrewLink vs AccuLynx for roofing contractors: what each says it does, how crew and subcontractor scheduling differ, and when AccuLynx is the better fit.
- [CrewLink vs BuildOps: a commercial contractor platform next to a scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-buildops): CrewLink vs BuildOps compared on scheduling and dispatch: what each covers, how each uses distance and travel, and which fits a 5 to 50 truck company.
- [CrewLink vs Dynamics 365 Field Service: three scheduling modes or one booking-time check](https://www.crewlink.ai/compare/crewlink-vs-dynamics-365-field-service): CrewLink vs Microsoft Dynamics 365 Field Service: schedule assistant, optimization add-on and published prices compared with a focused scheduling layer.
- [CrewLink vs FieldEdge for HVAC, plumbing and electrical scheduling](https://www.crewlink.ai/compare/crewlink-vs-fieldedge): CrewLink vs FieldEdge compared on scheduling and dispatch: when travel time is checked, what each covers, and which fits your HVAC or plumbing company.
- [CrewLink vs FieldPulse: nearest tech now, or a reachable slot later](https://www.crewlink.ai/compare/crewlink-vs-fieldpulse): CrewLink vs FieldPulse compared on scheduling: what each covers, when travel time is checked, and which fits a field service company of 5 to 50 trucks.
- [CrewLink vs GorillaDesk: route planning for recurring stops or a booking-time travel check](https://www.crewlink.ai/compare/crewlink-vs-gorilladesk): CrewLink vs GorillaDesk compared: route planning vs booking-time travel checks, what each covers, published pricing, and which fits your service business.
- [CrewLink vs Housecall Pro, compared on when travel is checked](https://www.crewlink.ai/compare/crewlink-vs-housecall-pro): CrewLink vs Housecall Pro for scheduling: what each covers, when travel time is checked, and which fits a field service company with 5 to 50 trucks.
- [CrewLink vs Jobber, compared on when the drive gets checked](https://www.crewlink.ai/compare/crewlink-vs-jobber): CrewLink vs Jobber for field service scheduling: what each product covers, when travel time is checked, and which fits a 5 to 50 truck company.
- [CrewLink vs JobNimbus, compared for roofing and solar companies](https://www.crewlink.ai/compare/crewlink-vs-jobnimbus): CrewLink vs JobNimbus for roofing and solar companies: what each says it does, how scheduling and subcontractors differ, and which one fits your crews.
- [CrewLink vs Kickserv: a small-team job manager next to a scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-kickserv): CrewLink vs Kickserv compared: what each covers, how each treats travel between jobs, published pricing, and which fits a 5 to 50 truck service company.
- [CrewLink vs route optimization software, and why they run at different moments](https://www.crewlink.ai/compare/crewlink-vs-route-optimization-software): CrewLink vs route optimization software: route planners reorder booked jobs; booking-time feasibility decides what gets booked. Which do you need?
- [CrewLink vs Salesforce Field Service: enterprise optimization or a focused scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-salesforce-field-service): CrewLink vs Salesforce Field Service: how each handles travel in scheduling, what each covers, published pricing, and which fits a 5 to 50 truck company.
- [CrewLink vs Service Autopilot: recurring routes or booked-ahead calls](https://www.crewlink.ai/compare/crewlink-vs-service-autopilot): CrewLink vs Service Autopilot for scheduling: route optimization vs booking-time travel checks, what each covers, and which fits your crews and job mix.
- [CrewLink vs Service Fusion, compared on when travel is checked](https://www.crewlink.ai/compare/crewlink-vs-service-fusion): CrewLink vs Service Fusion for scheduling and dispatch: what each covers, when travel time is checked, and which fits a 5 to 50 truck service company.
- [CrewLink vs ServiceM8, compared on how travel fits into booking](https://www.crewlink.ai/compare/crewlink-vs-servicem8): CrewLink vs ServiceM8 for scheduling: what each covers, how each treats travel time between jobs, and which fits a field service company of 5 to 50 trucks.
- [CrewLink vs ServiceTitan: a scheduling layer next to a full trades platform](https://www.crewlink.ai/compare/crewlink-vs-servicetitan): CrewLink vs ServiceTitan compared on scheduling: when travel time is checked, what each product covers, and which one fits your company.
- [CrewLink vs Simpro: a trade operations platform next to a scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-simpro): CrewLink vs Simpro compared on scheduling: what each covers, how each uses distance and travel, and which fits a field service company of 5 to 50 trucks.
- [CrewLink vs Skedulo: a deskless workforce platform next to a scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-skedulo): CrewLink vs Skedulo compared on scheduling: how each handles travel and windshield time, what each covers, and which fits a 5 to 50 truck company.
- [CrewLink vs Successware: estimated arrival at dispatch or a reachable slot at booking](https://www.crewlink.ai/compare/crewlink-vs-successware): CrewLink vs Successware compared on scheduling and dispatch: what each covers, how each uses travel and arrival time, and which fits your company.
- [CrewLink vs Tradify: job management for trades next to a scheduling layer](https://www.crewlink.ai/compare/crewlink-vs-tradify): CrewLink vs Tradify compared: what each covers, how each fits travel between jobs into the schedule, published pricing, and which fits your company.
- [CrewLink vs Workiz, compared on when the drive is checked](https://www.crewlink.ai/compare/crewlink-vs-workiz): CrewLink vs Workiz for field service scheduling: what each product covers, when travel time is checked, and which fits a company running 5 to 50 trucks.
- [CrewLink vs Zuper: automated dispatch or a booking-time travel check](https://www.crewlink.ai/compare/crewlink-vs-zuper): CrewLink vs Zuper compared on scheduling and dispatch: what each covers, how each uses travel and location, and which fits a 5 to 50 truck company.

## Calculators
- [Break-even labor rate calculator](https://www.crewlink.ai/tools/break-even-labor-rate-calculator): Find the hourly rate you must charge to cover technician pay, overhead and drive time. A free break-even labor rate calculator for field service businesses.
- [Jobs per day calculator](https://www.crewlink.ai/tools/jobs-per-day-calculator): Free jobs-per-day calculator for field technicians. Use shift length, job time and drive time between jobs to see how many jobs a technician can really run.
- [Technician overtime cost calculator](https://www.crewlink.ai/tools/overtime-cost-calculator): Free overtime cost calculator for field service teams. See what late-running days cost per year and how much comes from drive time that pushed jobs past the shift.
- [Technician capacity calculator](https://www.crewlink.ai/tools/technician-capacity-calculator): How many technicians do you need? Enter weekly job demand, job length, drive time and shift hours to size your crew on real productive hours.
- [Technician utilization calculator](https://www.crewlink.ai/tools/technician-utilization-calculator): Free technician utilization calculator. Compare booked utilization with real wrench-time utilization and see how much of the day drive and idle time take.
- [Truck roll cost calculator](https://www.crewlink.ai/tools/truck-roll-cost-calculator): Free truck roll cost calculator. Enter labor, vehicle and drive figures to see what one dispatch really costs and what avoidable rolls cost per year.
- [Windshield time cost calculator](https://www.crewlink.ai/tools/windshield-time-cost-calculator): Free windshield time calculator. Enter crew size, drive hours and loaded hourly cost to see what driving costs per year and how many jobs it displaces.

## Glossary
- [1099 subcontractor](https://www.crewlink.ai/glossary/1099-subcontractor): 1099 subcontractor definition for field service scheduling. How independent crews differ from employees on the board, and how to book them cleanly.
- [After-hours service](https://www.crewlink.ai/glossary/after-hours-service): After-hours service definition for field service. How companies price and staff night and weekend calls, the premium math and the drive it carries.
- [Arrival window](https://www.crewlink.ai/glossary/arrival-window): Arrival window definition for field service. What an arrival window is, how its width is set, why windows run long and how to measure if you keep them.
- [Asset management](https://www.crewlink.ai/glossary/asset-management): Asset management definition for field service. What to record for each piece of customer equipment, how to measure coverage, and why it matters.
- [Average ticket](https://www.crewlink.ai/glossary/average-ticket): Average ticket definition and formula for field service. How to calculate average ticket per job and per technician, and how to read it honestly.
- [Backtracking](https://www.crewlink.ai/glossary/backtracking): Backtracking definition for field service. What it means when a truck crosses its own path, how to measure it, and why it is created at booking.
- [Billable hours](https://www.crewlink.ai/glossary/billable-hours): Billable hours definition and formula for field service. How to calculate billable hours and billable ratio per technician, and where unbilled time goes.
- [Booked utilization](https://www.crewlink.ai/glossary/booked-utilization): Booked utilization definition and formula. Why it measures how full the calendar is rather than how much work got done, and how to read it correctly.
- [Buffer time](https://www.crewlink.ai/glossary/buffer-time): Buffer time definition for field service scheduling: the three kinds of padding, how to size a buffer from your own data, and what it costs across a fleet.
- [Callback rate](https://www.crewlink.ai/glossary/callback-rate): Callback rate definition and formula for field service. How to calculate it, how to choose the time window, and how it differs from first-time fix rate.
- [Capacity planning](https://www.crewlink.ai/glossary/capacity-planning): Capacity planning definition for field service. How to calculate real crew capacity net of drive time, and why a full board can still mean spare capacity.
- [Crew scheduling](https://www.crewlink.ai/glossary/crew-scheduling): Crew scheduling definition for field service. How to assign multi-person crews to jobs, measure crew hours, and plan the drive between sites into the day.
- [Customer satisfaction score (CSAT)](https://www.crewlink.ai/glossary/customer-satisfaction-score): Customer satisfaction score (CSAT) definition for field service. How to calculate CSAT, what moves it after a service call and how to read it honestly.
- [Dispatcher](https://www.crewlink.ai/glossary/dispatcher): Dispatcher definition for field service. What a dispatcher does through the day, how to measure the role, and which parts depend on what the board shows.
- [Dispatching](https://www.crewlink.ai/glossary/dispatching): Dispatching definition for field service. What dispatching covers, how it differs from scheduling, and how to measure whether dispatch is working.
- [Drive time](https://www.crewlink.ai/glossary/drive-time): Drive time definition for field service. How drive time between jobs is measured, why it changes by hour of day, and why it belongs on the schedule.
- [Emergency call scheduling](https://www.crewlink.ai/glossary/emergency-call-scheduling): Emergency call scheduling definition for field service. How to fit urgent jobs into a full board, measure response time and limit the knock-on.
- [ETA notification](https://www.crewlink.ai/glossary/eta-notification): ETA notification definition for field service: what an on-my-way text should say, when to send it, and why it can promise more tightly than the window.
- [Field service CRM](https://www.crewlink.ai/glossary/field-service-crm): Field service CRM definition. What a CRM does for a service company, how it differs from scheduling and dispatch software, and what to track in one.
- [Field service management](https://www.crewlink.ai/glossary/field-service-management): Field service management definition. What FSM covers, from booking to invoicing, how scheduling fits inside it, and how to pick the part that matters most.
- [Field technician](https://www.crewlink.ai/glossary/field-technician): Field technician definition. What a field service technician does, the metrics used to measure the role, and how scheduling shapes a technician's day.
- [First-time fix rate](https://www.crewlink.ai/glossary/first-time-fix-rate): First-time fix rate definition and formula. How to calculate FTFR, what counts as a fix, and why a missed first fix costs you a whole extra truck roll.
- [Flat rate pricing](https://www.crewlink.ai/glossary/flat-rate-pricing): Flat rate pricing definition and formula for field service. How to build a flat price from labor, parts and overhead, and what happens when jobs run long.
- [Geofencing](https://www.crewlink.ai/glossary/geofencing): Geofencing definition for field service. How virtual boundaries trigger events when a vehicle or phone crosses them, common uses and their limits.
- [Gross margin per job](https://www.crewlink.ai/glossary/gross-margin-per-job): Gross margin per job definition for field service. How to calculate margin on each job with drive time included, and why the drive changes which jobs pay.
- [Idle time](https://www.crewlink.ai/glossary/idle-time): Idle time definition and formula for field service. How to separate idle time from drive time, what causes it, and why it usually is not a routing problem.
- [Job costing](https://www.crewlink.ai/glossary/job-costing): Job costing definition and formula for field service. How to calculate the true cost and margin of each job, including drive time and return visits.
- [Job duration estimate](https://www.crewlink.ai/glossary/job-duration-estimate): Job duration estimate definition for field service. How to set duration from your own job history, why padding hurts, and why travel belongs elsewhere.
- [Jobs per day](https://www.crewlink.ai/glossary/jobs-per-day): Jobs per day definition and formula. How to calculate jobs per technician per day, what limits it, and why the number only compares within one job type.
- [Labor rate](https://www.crewlink.ai/glossary/labor-rate): Labor rate definition and formula for field service. How to calculate a break-even hourly labor rate from wages, overhead and billable hours.
- [Maintenance agreement scheduling](https://www.crewlink.ai/glossary/maintenance-agreement-scheduling): Maintenance agreement scheduling definition. How to plan recurring service visits, measure completion on time, and use them to fill gaps in the board.
- [Mean time between failures (MTBF)](https://www.crewlink.ai/glossary/mean-time-between-failures): Mean time between failures definition and formula. How to calculate MTBF from service records, how to use it to plan maintenance, and where it misleads.
- [Mean time to repair (MTTR)](https://www.crewlink.ai/glossary/mean-time-to-repair): Mean time to repair definition and formula. How to calculate MTTR from work orders, what the clock should include, and why travel distorts the number.
- [Mobile workforce management](https://www.crewlink.ai/glossary/mobile-workforce-management): Mobile workforce management definition for field service. What it covers, how to measure a mobile workforce, and where scheduling and travel fit into it.
- [Multi-stop route](https://www.crewlink.ai/glossary/multi-stop-route): Multi-stop route definition for field service. How a chain of jobs works, how to measure drive per stop, and why one late stop delays the rest.
- [Net promoter score (NPS)](https://www.crewlink.ai/glossary/net-promoter-score): Net promoter score (NPS) definition for field service. How to calculate NPS from promoters and detractors, what drives it and how to use it with crews.
- [No-show rate](https://www.crewlink.ai/glossary/no-show-rate): No-show rate definition for field service. How to calculate the share of appointments where the customer is not there, what it costs and how to lower it.
- [On-call rotation](https://www.crewlink.ai/glossary/on-call-rotation): On-call rotation definition for field service. How rotating after-hours coverage works, how to measure call load per shift and plan the response drive.
- [On-time arrival rate](https://www.crewlink.ai/glossary/on-time-arrival-rate): On-time arrival rate definition and formula. How to measure arrivals against promised windows, why late arrivals cluster later in the day, and the fix.
- [Overbooking](https://www.crewlink.ai/glossary/overbooking): Overbooking definition for field service. Why days get booked past what crews can reach, how to measure it, and how to stop it before a slot is offered.
- [Overtime cost](https://www.crewlink.ai/glossary/overtime-cost): Overtime cost definition and formula for field service. How to calculate it, how to track it as a share of payroll, and how scheduling creates most of it.
- [Peak season](https://www.crewlink.ai/glossary/peak-season): Peak season definition for field service. How to identify your busiest weeks, measure demand against capacity, and plan staffing and scheduling ahead.
- [Predictive maintenance](https://www.crewlink.ai/glossary/predictive-maintenance): Predictive maintenance definition for field service. How condition-based service works, how to measure it against preventive maintenance, and its limits.
- [Preventive maintenance](https://www.crewlink.ai/glossary/preventive-maintenance): Preventive maintenance definition and formula. What counts as PM, how to measure PM compliance, and why planned visits make your schedule easier to fill.
- [Recurring service](https://www.crewlink.ai/glossary/recurring-service): Recurring service definition for field service. How repeat visits on a fixed schedule work, how to measure reliability and how they shape your routes.
- [Rescheduling rate](https://www.crewlink.ai/glossary/rescheduling-rate): Rescheduling rate definition for field service. How to calculate the share of jobs moved after booking, split it by cause, and cut the moves you cause.
- [Resolution time](https://www.crewlink.ai/glossary/resolution-time): Resolution time definition and formula for field service. How to measure the time from request to fix, what inflates it, and how return visits drive it up.
- [Resource scheduling](https://www.crewlink.ai/glossary/resource-scheduling): Resource scheduling definition for field service. How to assign people, trucks and equipment to jobs, cut conflicts and plan travel between sites.
- [Response time](https://www.crewlink.ai/glossary/response-time): Response time definition and formula for field service. How to measure the time from request to technician arrival, and why distance and drive decide it.
- [Revenue per technician](https://www.crewlink.ai/glossary/revenue-per-technician): Revenue per technician definition and formula. How to calculate it, what drives it, and why drive time and job order matter as much as the technician.
- [Route optimization](https://www.crewlink.ai/glossary/route-optimization): Route optimization definition for field service. What it solves, what it cannot fix, and how it differs from deciding which jobs to book where.
- [Route planning](https://www.crewlink.ai/glossary/route-planning): Route planning definition for field service. How to order a truck's stops, measure drive per job, and why the plan depends on how jobs were booked.
- [Same-day service](https://www.crewlink.ai/glossary/same-day-service): Same-day service definition for field service. How to measure same-day completion, what capacity it takes, and why travel decides which calls you can take.
- [Schedule adherence](https://www.crewlink.ai/glossary/schedule-adherence): Schedule adherence definition and formula for field service. How to measure whether jobs happen as planned, and why infeasible bookings cause most misses.
- [Schedule density](https://www.crewlink.ai/glossary/schedule-density): Schedule density definition and formula. How to measure how tightly jobs are packed in time and space, and why a dense board is not always a dense day.
- [Scheduling board](https://www.crewlink.ai/glossary/scheduling-board): Scheduling board definition for field service. What a dispatch or scheduling board shows, what it should show, and why drive time belongs on it.
- [Service area](https://www.crewlink.ai/glossary/service-area): Service area definition for field service. How to set the boundary of where you work, measure drive cost at the edges and decide when to grow or shrink it.
- [Service call](https://www.crewlink.ai/glossary/service-call): Service call definition for field service. What counts as a service call, how to calculate what one costs you, and how to price and schedule them.
- [Service contract](https://www.crewlink.ai/glossary/service-contract): Service contract definition for field service. What a service contract covers, how to check whether one is profitable, and how visits shape the schedule.
- [Service history](https://www.crewlink.ai/glossary/service-history): Service history definition for field service. What a service history should record, how to measure its completeness, and how it prevents return trips.
- [Service level agreement (SLA)](https://www.crewlink.ai/glossary/service-level-agreement): Service level agreement definition for field service. What an SLA commits you to, how to measure SLA compliance, and why the schedule decides it.
- [Service territory](https://www.crewlink.ai/glossary/service-territory): Service territory definition for field service. How to define and measure a service area, how its size sets drive time, and when to split it.
- [Service ticket](https://www.crewlink.ai/glossary/service-ticket): Service ticket definition for field service. What a service ticket records, how it differs from a work order, and how to measure ticket backlog and age.
- [Service window](https://www.crewlink.ai/glossary/service-window): Service window definition for field service. How a service window differs from an arrival window, how to calculate it, and what it limits.
- [Shift scheduling](https://www.crewlink.ai/glossary/shift-scheduling): Shift scheduling definition for field service. How to set technician start and end times, measure shift coverage, and fit travel into the working day.
- [Skills-based routing](https://www.crewlink.ai/glossary/skills-based-routing): Skills-based routing definition for field service. How jobs are matched to qualified technicians, how to measure skill fit and the drive it can add.
- [Technician efficiency](https://www.crewlink.ai/glossary/technician-efficiency): Technician efficiency definition and formula. How to compare actual job time with standard time, read the result fairly, and separate it from utilization.
- [Technician onboarding](https://www.crewlink.ai/glossary/technician-onboarding): Technician onboarding definition for field service. What onboarding covers, how to measure time to productivity, and how to schedule new technicians.
- [Technician productivity](https://www.crewlink.ai/glossary/technician-productivity): Technician productivity definition and formulas. How to measure output per technician per day, net out callbacks, and separate scheduling from skill.
- [Technician utilization rate](https://www.crewlink.ai/glossary/technician-utilization-rate): Technician utilization rate definition and formula. The three versions of the metric, what goes in each half, and the mistake that inflates it.
- [Technician workload balancing](https://www.crewlink.ai/glossary/technician-workload-balancing): Technician workload balancing definition. How to spread jobs evenly across a team, measure imbalance with drive included, and avoid burning out top techs.
- [Time and materials (T&M)](https://www.crewlink.ai/glossary/time-and-materials): Time and materials pricing definition and formula. How T&M billing works in field service, how to calculate an invoice, and when it beats flat rate.
- [Travel-feasible scheduling](https://www.crewlink.ai/glossary/travel-feasible-scheduling): Travel-feasible scheduling definition. How it checks the drive from the previous job before a slot is offered, and how it differs from route optimization.
- [Trip charge](https://www.crewlink.ai/glossary/trip-charge): Trip charge definition and formula. What a trip charge covers, how to calculate one from your own drive and vehicle costs, and when to vary it by distance.
- [Truck roll](https://www.crewlink.ai/glossary/truck-roll): Truck roll definition and cost formula. What counts as a truck roll, how to calculate the cost of one, and why avoidable repeat visits add up fast.
- [Truck stock](https://www.crewlink.ai/glossary/truck-stock): Truck stock definition and formula. What to carry on each service vehicle, how to measure truck stock fill rate, and how it cuts return trips.
- [Warranty callback](https://www.crewlink.ai/glossary/warranty-callback): Warranty callback definition for field service. What counts as a warranty return visit, how to calculate its cost and rate, and how to schedule them.
- [Windshield time](https://www.crewlink.ai/glossary/windshield-time): Windshield time definition and formula. What counts as windshield time, how to calculate it from job timestamps, and what it costs your crews.
- [Work order](https://www.crewlink.ai/glossary/work-order): Work order definition for field service. What a work order contains, how to measure work order cycle time, and the fields that prevent return trips.
- [Workforce scheduling](https://www.crewlink.ai/glossary/workforce-scheduling): Workforce scheduling definition for field service. How to match staff hours to demand, measure coverage, and why travel changes the math for mobile crews.
- [Wrench time](https://www.crewlink.ai/glossary/wrench-time): Wrench time definition and formula. How to measure hands-on work time from job timestamps, and why it is the honest numerator for utilization.
- [Zone scheduling](https://www.crewlink.ai/glossary/zone-scheduling): Zone scheduling definition for field service. How dividing a territory into zones works, the drive time it saves, and the flexibility it costs.

## Field Notes
- [100% Booked Is Not 100% Utilized](https://www.crewlink.ai/blog/booked-vs-utilized): Your board says every hour is assigned. Payroll says otherwise. Here's the difference between a full calendar and a productive day, and how to close it.
- [Evaluating Field Service Scheduling Software: 12 Questions That Separate the Options](https://www.crewlink.ai/blog/choosing-field-service-scheduling-software): Feature lists all look alike. Twelve questions that expose what matters: how travel is computed, when feasibility is checked, and what breaks a day.
- [Hire a Dispatcher, or Fix the Schedule? A Decision Framework](https://www.crewlink.ai/blog/dispatcher-or-software): Scheduling stopped scaling somewhere around truck six. Here is how to tell whether you need another person on the phones or a different way of building the day.
- [The Field Service Scheduling KPIs That Actually Predict Profit](https://www.crewlink.ai/blog/field-service-scheduling-kpis): Most field service dashboards track activity, not outcomes. These nine scheduling metrics tell you whether the board is working — and which ones to fix first.
- [How to Schedule HVAC Technicians: A System for 5 to 50 Trucks](https://www.crewlink.ai/blog/how-to-schedule-hvac-technicians): HVAC scheduling breaks in specific ways: seasonal peaks, maintenance agreements, emergencies and variable job times. A system that handles all four.
- [How Many Jobs Per Day Should a Technician Run?](https://www.crewlink.ai/blog/jobs-per-day-per-technician): There is no industry answer to this question worth copying. Here is the arithmetic that gives you your own number, and the four inputs that actually determine it.
- [Route Optimization Solves the Wrong Half of the Problem](https://www.crewlink.ai/blog/route-optimization-vs-feasible-scheduling): Route optimization sequences jobs you already booked. Travel-feasible scheduling decides whether to book them at all. Why that changes what you buy.
- [Scheduling 1099 Crews and Subcontractors Without Losing Control of the Board](https://www.crewlink.ai/blog/scheduling-subcontractors-1099-crews): Subcontracted crews solve a capacity problem and create a visibility one. How to schedule them properly: availability, assignment, and who sees what.
- [How to Shrink Your Arrival Window Without Breaking Promises](https://www.crewlink.ai/blog/shrink-your-arrival-window): Narrowing an arrival window before fixing the uncertainty underneath just makes you late. The order of operations that works, and what to watch.
- [Technician Utilization Rate: The Formula, and Why Yours Is Probably Wrong](https://www.crewlink.ai/blog/technician-utilization-rate): Most field service utilization reports measure the calendar, not the technician. The three formulas, what each is for, and how to get a usable number.
- [Why Your Arrival Window Is Three Hours for a One-Hour Job](https://www.crewlink.ai/blog/why-arrival-windows-are-so-long): A three-hour arrival window isn't a service decision. It's what a calendar does when it doesn't know the drive. The mechanism, and how to fix it.
- [Windshield Time: What It Actually Costs, and How to Cut It](https://www.crewlink.ai/blog/windshield-time): Windshield time is the hours your crews spend driving instead of working. How to measure it honestly, what it costs, and the three levers that cut it.