Revenue per technician is the revenue a field service company generates divided by the number of field technicians over a period. It is a top-level measure of how much each technician's capacity is turning into sales.
It is used at two levels: company-wide (total revenue divided by headcount) and per person (revenue from each technician's own jobs).
How to calculate revenue per technician
Revenue per technician = Total field revenue ÷ Number of technicians
Use full-time equivalents if headcount changed or some technicians are part time. Say you brought in $1,800,000 in field revenue last year with an average of 12 full-time technicians. Revenue per technician is $150,000.
It breaks into parts you can manage:
Revenue per technician = Average ticket × Jobs per day × Working days
Say average ticket is $400, jobs per day is 2.5 and each technician works 230 days. That is $400 × 2.5 × 230, or $230,000. Each of the three inputs is a separate lever.
Why it matters
Jobs per day is usually the lever most affected by scheduling. The number of jobs a technician can complete depends on job length plus the drive between jobs. Cut 30 minutes of driving from a day and you may fit another job. The jobs per day calculator shows how much drive time is costing on your own numbers.
That is also why per-person comparisons need care. A technician assigned to the far end of the territory, or given the long diagnostic jobs, will show lower revenue while doing the work the business needs. Read per-person revenue alongside job type, territory and technician productivity.
Scheduling the day around the drive, as CrewLink does by building travel time into availability, affects the jobs-per-day input directly. Ticket size and working days are pricing and staffing questions.
A common mistake
Comparing revenue per technician across companies with different job mixes. An install-heavy company and a maintenance-heavy company will have very different numbers for reasons unrelated to efficiency. Compare against your own past numbers for the same mix.
Related terms
- Average ticket is the revenue per job.
- Jobs per day is the volume per technician.
- Technician productivity covers output per hour.
- Billable hours show how much paid time turns into revenue.
Common questions
Should helpers and apprentices count as technicians?
Decide once and stay consistent. Many companies count only lead technicians and treat helpers as a cost of those technicians' jobs.
Is revenue per technician the same as profit per technician?
No. Revenue per technician ignores cost. A technician with high revenue and many callbacks or long drives may earn less margin than one with lower revenue.
How do you increase revenue per technician?
Raise one of the inputs: average ticket, jobs per day or working days. Jobs per day is often the one with the most room, because drive time and job order can be changed at booking.