Arrivy and CrewLink both come up when a service company searches for scheduling that understands travel. Unlike many tools on the shortlist, Arrivy says plainly that it looks at drive time while you schedule. So this is not a comparison between a tool that ignores the drive and one that does not. It is a comparison of when and where the drive is checked, and how much else each product does.
Everything about Arrivy below comes from its own public website, checked in October 2026.
What Arrivy is
As of October 2026, Arrivy's homepage calls it "the Operations Cloud" and uses the line "Simplify Operations. Amplify Experience." It lists scheduling and dispatch, route optimization, real-time location visibility, crew management, customer notifications with tracking links, digital forms, and work orders and quotes. It names construction, roofing, solar, moving, logistics, HVAC, events, and installation and repair.
Its scheduling and dispatch page (as of October 2026) describes "ranked team member suggestions based on drive time, skills, performance, and availability," and says you can "See expected travel times and route plans while scheduling." It describes Crews that bundle "team members, vehicles, and equipment for quick assignment," and says it prevents overbooking.
The route planning page (as of October 2026) describes "traffic-aware multi-stop optimization," says you can "Plan, test, and optimize routes before publishing them to live schedules," and mentions live GPS tracking.
The self-scheduling page (as of October 2026) describes branded booking pages and widgets, letting customers "pick service, time, location, or a team member," service territories and coverage zones, and the ability to "Send bookings only to teams operating nearby."
Arrivy publishes per-user plans and a free trial on its pricing page as of October 2026.
That is a broad product, and the scheduling page is clear that drive time feeds its suggestions. Credit where it is due.
Where the real difference sits
The question to ask any vendor is narrow: when a customer picks a time on the booking page, has the drive to that address, from where the tech will be at that hour, already been checked?
CrewLink's answer is yes, by design. A booking page (hosted, embedded or built on the public API) offers only start times a qualified tech can actually make, counting their other jobs, calendar, time off and the drive at that hour, computed from the previous job, not from the shop. A picked time is held for 5 minutes and rechecked against the live schedule, so two people cannot book the same tech for the same time. An address outside every tech's area becomes an out-of-area request for the office instead of a fake slot. That is travel-time scheduling.
Arrivy's self-scheduling page describes live availability, capacity rules, territories and sending bookings to nearby teams. Its scheduling page describes drive time in the dispatcher's suggestions. On the pages we read, it does not say whether the times shown to a customer on a booking page are filtered by the drive from the tech's previous job. That may simply be a detail its marketing pages leave out. Ask Arrivy, and ask us the same question.
There is also a timing difference in routing. Arrivy describes planning and optimizing routes before publishing them to live schedules. That is the right tool when you assign a day's jobs in a batch, as delivery and install operations often do. CrewLink works one booking at a time, at the moment of the promise. The two approaches suit different operations, as CrewLink vs route optimization software explains.
What CrewLink does and does not do
CrewLink is in early access. It does these things today:
- Online booking into drive-feasible open times, on a 15-minute grid, nothing sooner than one hour out.
- An office dispatch board in month, week and day views, and a live board with each tech's status dot and ETA to the next job.
- Same-day emergencies: finds a qualified tech who can still get there today, or says why no one can.
- A tech phone app with on my way, arrived, done, notes, photos and parts. A mid-job check-in asks whether the tech needs more time and re-flows the rest of the day if so.
- Customer texts for confirmation, the day-before reminder, changes, on the way with an ETA, invoices and a review link.
- Deposits at booking and invoices with a card pay link.
- CrewConnect for sending work to partner companies and 1099 contractors into their open times only.
CrewLink does not do quotes, digital forms, timesheets, warehouse or dock scheduling, route optimization as a separate step, or vehicle GPS. Positions on the live board come from the tech's phone app. If you need those things, Arrivy lists several of them and CrewLink is not that product.
Side by side
| CrewLink | Arrivy | |
|---|---|---|
| Primary focus | Scheduling and dispatch built around whether a tech can reach the job | "the Operations Cloud" for field teams and service workflows (homepage) |
| Drive time at scheduling | Checked before any time is offered, from the previous job | "See expected travel times and route plans while scheduling" (scheduling page) |
| Customer booking page | Only shows drive-feasible times; picked time held 5 minutes | Booking pages with live availability, capacity rules and territories (self-scheduling page) |
| Route optimization | Not a separate feature | "traffic-aware multi-stop optimization" (route planning page) |
| Location tracking | From the tech's phone app; no vehicle GPS | "live GPS tracking" (route planning page) |
| Crews | Multi-day installs booked as one job | Crews bundling people, vehicles and equipment (scheduling page) |
| Quotes and forms | No | Listed on its homepage |
| Subcontractor network | CrewConnect: open times only, agreed pay terms, credential checks | Not described on the pages we read |
| Pricing | Published plans on the CrewLink pricing page | Published per-user plans (pricing page) |
All Arrivy details as of October 2026.
Who should pick Arrivy
Pick Arrivy if you want one operations platform across field crews, quotes, forms and customer updates, or if your work is batch-routed: deliveries, moving, multi-stop install routes planned the day before. Its route planning, crew bundles and digital forms are aimed at that. If you also need dock or warehouse scheduling, Arrivy lists custom plans for those.
Who should look at CrewLink
Look at CrewLink when most of your jobs are booked one at a time, by customers or by your office, and the trouble starts at the promise. Signs:
- Customers book online into times your techs cannot reach, and the dispatcher fixes it by phone the next morning.
- Arrival windows are wide because nobody trusts the drive between jobs.
- You send overflow to other companies by text and settle pay later from memory.
The best field service scheduling software roundup compares more tools on the same question. For solar service teams, the solar O&M scheduling page shows how the drive grows with every system installed.
What to take away
- Arrivy says it shows expected travel times while scheduling and offers self-booking, crews, route planning and GPS. It is a broad operations platform.
- CrewLink is narrower: it checks the drive from the previous job before any time is offered, on its booking pages and on the board.
- Ask both vendors the same question: are customer-facing booking times filtered by the drive from where the tech will be?
- Pick Arrivy for batch-routed operations or one platform with quotes and forms. Look at CrewLink when one-at-a-time bookings keep breaking the day.
Common questions
Is CrewLink an Arrivy alternative?
For scheduling, dispatch and customer booking, yes. CrewLink does not do quotes, digital forms, timesheets or warehouse scheduling, which Arrivy lists on its site as of October 2026. If you need those, CrewLink is not a full replacement.
Does Arrivy use drive time when scheduling?
Yes. As of October 2026, Arrivy's scheduling page says it gives team member suggestions based on drive time, skills, performance and availability, and shows expected travel times while scheduling. For how its customer booking pages treat drive time, ask Arrivy.
What is the difference between Arrivy route planning and CrewLink?
Route planning orders a set of jobs into efficient routes, which Arrivy describes doing before publishing them to live schedules. CrewLink works earlier, one booking at a time, by offering only times a tech can reach from their previous job.
Does CrewLink have GPS tracking like Arrivy?
No. CrewLink has no vehicle GPS or telematics. The live board shows each tech's status and ETA from the tech's phone app.