Solar companies that look at Scoop and CrewLink are usually trying to fix one of two things. Either the project side is scattered across spreadsheets, shared drives and a CRM that was never built for installs, or the service side keeps sending trucks on days that do not hold together. The two products start from different ends of that list.
This page describes Scoop only from its own public website, checked in October 2026, and says plainly when Scoop is the better fit.
What Scoop is
As of October 2026, Scoop's homepage calls it a "Central Operations Hub for Solar & New Infrastructure." It names project management and automation, a field mobile app, scheduling and dispatch, subcontractor management, software integration, and reporting with custom dashboards.
Its project management page (as of October 2026) describes aligning "work orders, resources, and timelines to real capacity," with "crew availability, and site readiness" coordinated in one place. The mobile app page describes tasks, custom checklists, site photos and video, and says the app works offline.
On the service side, Scoop's solar O&M page (as of October 2026) lists a "Dashboard of contracts & work orders," the ability to "Auto generate service visits," and preventive maintenance cycles alongside corrective tickets. It says its dispatch tools "route the right technician to every ticket based on availability and proximity," and it lists "Crew suggestions and ranking." The page names commercial solar, utility-scale solar O&M, wind, battery storage, EV charging and HVAC field service, and describes teams managing portfolios of many sites.
Scoop's pricing page does not list plan prices as of October 2026. It asks you to describe your company for tailored pricing, and it says plans include "Unlimited Users, Storage & Devices," including partners and contractors.
So Scoop does think about proximity when it dispatches. That is a fair point and worth stating up front.
Where the real difference sits
Both products care where the technician is. The useful question for any vendor is narrower: at what moment is travel checked, and from what starting point?
CrewLink checks it at the moment a time is offered. A booking page, the office or the public API only sees start times a qualified tech can actually make, counting their other jobs, calendar, time off and the drive at that hour, measured from where the truck will be (the previous job), not from the shop. A picked time is held for 5 minutes and rechecked against the live schedule. That is the mechanism behind travel-time scheduling.
Scoop's pages describe dispatch "based on availability and proximity" and crew suggestions. They do not say, on the pages we read, what location proximity is measured from, whether it accounts for the drive at a given hour, or whether customers can book online. We will not guess. Ask Scoop, and ask us the same questions.
The difference shows up most in residential solar service. A homeowner whose monitoring app shows zero production wants a time, not a ticket number. If the time you give them depends on a tech who will actually be two towns away at 1:00, someone pays for it later in the day. The solar O&M scheduling page works through that drive arithmetic for a service map that grows with every install.
What CrewLink does and does not do
CrewLink is in early access. Today it does these things:
- Online booking into drive-feasible open times, through a hosted page, an embed or the public API.
- An office dispatch board in month, week and day views, plus a live board with each tech's status and ETA to the next job.
- Same-day emergencies: finds a qualified tech who can still get there today, or says why no one can.
- A tech phone app: on my way, arrived, done, notes, photos and parts used, with a mid-job check-in that re-flows the rest of the day when a job runs long.
- Customer texts for confirmations, reminders, changes, on-the-way with an ETA, invoices and a review link.
- Deposits at booking and invoices with a card pay link.
- CrewConnect, so you can send service work to partner companies or 1099 contractors into their open times only, with agreed pay terms.
CrewLink does not do project management, permitting workflows, asset or contract management, monitoring integrations, checklists and inspection forms, or vehicle GPS. If those are what you need, they are a large part of what Scoop describes, and CrewLink is not that product.
Side by side
| CrewLink | Scoop | |
|---|---|---|
| Primary focus | Scheduling and dispatch built around whether a crew can reach the job | "Central Operations Hub for Solar & New Infrastructure" (homepage) |
| When travel is checked | Before a time is offered, from where the truck will be at that hour | Dispatch "based on availability and proximity" (O&M page) |
| Customer online booking | Yes: hosted page, embed or public API | Not described on the pages we read |
| Project management | No | Yes, per its project management page |
| O&M contracts and work orders | Booked visits; no contract management | "Dashboard of contracts & work orders" (O&M page) |
| Field app | On my way, arrived, done, notes, photos, parts | Tasks, checklists, photos, offline (mobile app page) |
| Subcontractors | CrewConnect: partner's open times only, agreed pay terms, credential checks | Subcontractor access to tasks and job details (homepage) |
| Pricing | Published plans on the CrewLink pricing page | Tailored quote; no plan prices listed (pricing page) |
| Best fit | 5 to 50 truck companies where the day's schedule is the bottleneck | Solar and infrastructure teams running projects and multi-site O&M portfolios |
All Scoop details as of October 2026.
Who should pick Scoop
Pick Scoop if your pain is the project and the portfolio: installs moving through stages, documents and inspection reports that need to map to the right site, service contracts that generate preventive visits on a cycle, and many partners who need controlled access. Commercial and utility-scale O&M teams, where a site visit is planned days ahead and documentation is the deliverable, are squarely who its O&M page is written for.
Who should look at CrewLink
Look at CrewLink when the problem is the day itself, especially residential solar service and detach-and-reset work where customers want a time on the phone. Signs:
- Service calls get promised at times the tech can only make by skipping lunch or arriving late.
- Your service techs spend the morning crossing the territory they crossed yesterday afternoon.
- Roofers and electricians you work with get booked over text, with pay agreed after the fact.
You can price the problem first. Take your service trucks (T), the avoidable drive per truck per day in hours (D), and your loaded hourly cost (R). The yearly cost is about T × D × R × 5 days × 48 weeks.
That is an illustration with made-up inputs, not a result. Use your own. If your solar work also runs through a roofing CRM, the CrewLink vs JobNimbus comparison covers that pairing, and the solar industry page covers install crews.
What to take away
- Scoop describes itself as an operations hub for solar and new infrastructure: projects, O&M contracts, work orders, a field app and reporting.
- CrewLink is scheduling and dispatch. It checks the drive before a time is offered, from where the truck will be.
- Scoop's pages describe dispatch by availability and proximity; ask any vendor where proximity is measured from and when.
- Pick Scoop for project and portfolio management. Look at CrewLink when unreachable bookings are what is breaking your days.
Common questions
Is CrewLink a Scoop alternative?
Only for the scheduling and dispatch part. CrewLink does not do solar project management, contract management or inspection checklists, which Scoop describes on its own site as of October 2026. If you want to replace Scoop entirely, CrewLink is not that product.
Does Scoop schedule by drive time?
Scoop's solar O&M page, as of October 2026, says its dispatch tools route the right technician to a ticket based on availability and proximity. It does not say on that page how proximity is measured. Ask Scoop for the details.
Can I use Scoop and CrewLink together?
Some companies run project management in one system and service scheduling in another. CrewLink has a public API and webhooks. It has no named integration with Scoop, so check what your team would need to connect before planning on it.
Which is better for residential solar service calls?
If homeowners book service and expect a firm time, the deciding question is whether the time offered is one a tech can reach. That is what CrewLink is built around. If your service work is mostly planned commercial visits with heavy documentation, Scoop's O&M tools are aimed at that.